At ICEC USA and all Reed Exhibitions events, your health and safety is our top priority. As part of this commitment, we take proactive steps and implement new guidelines and policies to help support a safe experience. Everyone in attendance, including exhibitors, attendees and staff, will be expected to comply with our health and safety requirements, including:


Everyone is required to wear an approved face covering while attending ICEC USA. For more details and requirements about face coverings, please click here.


RX has worked closely with the venue to implement extensive health, safety, cleaning, and sanitization standards that meet or exceed the recommendations of the CDC. It is the responsibility of everyone to maintain personal hygiene.


We have adjusted our layout and implemented exhibitor guidelines and requirements to promote physical distancing. Please help us maintain the well-being of everyone at ICEC USA by maintaining a distance of 6 ft. (2 meters) between you and others.


We have adjusted our layout and implemented exhibitor guidelines with capacity management and physical distancing in mind. Please follow all floor, directional and distance markings, and signage.


Operational adjustments may occur throughout the event to ensure the health and safety of all attendees. Please adhere to all signage and direction from all staff, including our Safety Ambassadors. 

ICEC USA and our partners are committed to upholding the health & safety standards outlined on this page - additional details about policies and procedures will be posted here as they are made available. To read more about our efforts to ensure Health & Safety at RX in the new normal, please click here.


Please ensure that you have reviewed any advisories or restrictions that may be in place for travel to the United States and for travel to Florida. Visit for more information.

Please be advised that a risk of exposure to COVID-19 exists in any event or public space, including ICEC USA. Prior to purchasing a ticket for and attending ICEC USA, please ensure you have read the latest CDC Guidelines for Prevention. By attending ICEC USA, you acknowledge this inherent risk and, as a condition of entering ICEC USA, you acknowledge, understand and confirm each of the following in accordance with applicable health guidelines:

  • That you will abide by all ICEC USA health-and-safety requirements;
  • That you are not currently experiencing any of the following symptoms of COVID-19, as identified at, including, but not limited to:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing 
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
  • That prior to attending ICEC USA you have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine; and
  • That you are not under any self-quarantine orders; and
  • That ICEC USA will not verify vaccination status.

Please do not enter ICEC USA or the Orange County Convention Center if you cannot confirm all of the above criteria. If at any point during your time at ICEC USA you do not meet all of the above criteria, you will be required to isolate and may be relocated or asked to leave the Orange County Convention Center at the sole discretion of event management.

Please note: The guidelines in this document are based on information currently available regarding the behavior and characteristics of the COVID-19 virus, public health information and local or state guidelines with respect to large gatherings in any particular community. As more clarity with respect to these variables emerges, it is expected that these guidelines may need to be adjusted accordingly


At this time, proof of vaccination or negative COVID-19 tests are not required in order to attend ICEC USA 2021. We continue to evaluate our options to provide a safe experience and will provide updates on this page.

We are fully committed to creating an environment where the industry can get back to business while prioritizing health and safety. Our nimble event management plan, which includes health and safety protocols, allows us to adjust to any number of factors. Our current health and safety guidelines include mask wearing, increased sanitation, hygiene, and physical distancing as well as safety ambassadors to support their implementation. We are also working closely with the OCCC to follow their protocols. Guidelines will continue to evolve leading up to the show to reflect current guidance.

Unfortunately, we are unable to offer badge/ticket/conference refunds. Please ensure you are free from COVID-19 symptoms prior to traveling. Please click here to view our full ticket terms and conditions.

Everyone attending ICEC USA 2021 is required to wear an approved face covering in accordance with requirements of the venue. Additional details and guidelines on acceptable face coverings can be found here.

Approved face coverings are required to be worn by all attendees. To request an accommodation or for additional questions regarding accessibility, please e-mail us at

Management partners closely with all venues, local, state, and federal health authorities to maintain a robust operational plan designed to maximize the health and safety of everyone. These Include:

  • Strict sanitization and cleaning procedures
  • Hand sanitizing stations
  • Temperature screenings for all staff, vendors and exhibitors
  • Layout design and spaces that promote physical distancing
  • Exhibitor guidelines and booth design standards
  • Reduced contact transactions

Orange County Convention Center maintains an extensive health & safety plan for all events, including ICEC USA. For more information and details, please click here.

Everyone is expected to fully comply with all health and safety guidelines. Acknowledging the guidelines and agreeing to comply is a requirement of entry (See the Health & Safety Acknowledgement above). ICEC USA will have specially designated Safety Stewards walking the show floor to ensure all guidelines are being followed. All violations of the guidelines will be addressed by Safety Stewards, security and/or event staff as soon as practicable following observation/notification of non-compliance. A Health & Safety Contact phone number will be clearly noted on signage throughout ICEC USA to allow for reporting of any concerns or issues.

ICEC USA has adopted several exhibitor best practices based on industry standards. By taking advantage of these recommendations, your organization will help ensure a safer experience for all attendees and customers. Please note that these recommendations may be revised and supplemented to ensure compliance with state, local and venue requirements. The Exhibitor Manual will be updated periodically to provide clear guidance on recommendations and requirements for Exhibitors.

  • Space Layout & Design: Keep physical distancing in mind when creating your booth layout - maximize physical distance between exhibitor staff and visitors to the extent possible and consider occupancy guidelines.
  • Hand Sanitizer: Ensure availability of hand sanitizer with a minimum of 60% alcohol at all booths
  • Throughput: Control the scale, size and timing of meetings or gatherings within your space; avoid creating crowds
  • Dividers: Consider transparent dividers in areas where people may be in close contact
  • Reduce Contact: Consider touchless (electronic and digital) alternatives to engagement, collateral material, and giveaways
  • Signage: Incorporate signage promoting health and safety best practices
  • Increased Cleaning: Plan for cleaning of spaces and surfaces throughout the day; regularly sanitize surfaces and items with appropriate cleaning products.
  • Promotional Materials: Ensure promotional materials are individually packaged

For answers to additional frequently asked questions, please click here. If you’d like to contact us directly, please click here to e-mail our customer service team.